Privacy Policy

Omeluz™ is owned and operated by Guangzhou Dongkai Trading Co., Ltd.

Business Address: Room 202, No. 9 Tianpingjia 2nd Lane, Tianhe District, Guangzhou | Legal Representative: Feng Jingyuan | Customer Support Email: service@omeluz.com

1. Introduction

This Privacy Policy explains how Omeluz™ may collect, use, disclose, retain, and protect personal information when visitors access our website, submit an order, contact customer service, or otherwise interact with our online store.

We aim to handle personal information in a manner that is relevant to the purpose involved, proportionate to our operational needs, and consistent with applicable privacy and data protection requirements.

This policy should be read alongside any privacy notices or choices presented through the website.

2. Information We May Collect

The categories of information processed depend on how you use the website and the information you choose to provide.

Contact information may include your name, email address, telephone number, and other contact details you submit.

Order and delivery information may include order references, selected products, delivery addresses, delivery instructions, and information needed to administer an order or investigate a delivery issue.

Customer service communications may include messages, inquiries, photographs, and other supporting information you provide when requesting assistance.

Technical information may include browser type, device characteristics, network information, website interaction records, and technical logs generated through website access.

Preference information may include relevant website settings, cookie preferences, and similar information associated with the features you use.

We aim to limit collection to information reasonably relevant to the applicable purpose.

3. How We Use Information

Personal information may be used to:

• Operate, maintain, and protect the website.

• Administer orders and coordinate delivery.

• Respond to product questions and customer service requests.

• Review missing, delayed, damaged, defective, or incorrect deliveries.

• Assess eligible return and refund requests.

• Maintain relevant business and service records.

• Detect unauthorized activity and address security concerns.

• Understand technical performance and improve website functionality.

• Meet legal obligations and respond to lawful requests.

Where applicable law requires consent for a particular activity, the relevant consent requirements should be followed.

4. Legal Grounds for Processing

Depending on the applicable jurisdiction and circumstances, personal information may be processed when necessary to provide a requested service, administer an order, respond to a customer inquiry, protect legitimate business interests, comply with legal obligations, or fulfill another lawful purpose.

Where consent is the required legal basis, you may have the right to withdraw it. Withdrawal does not necessarily affect processing lawfully completed before the withdrawal.

5. Disclosure to Service Providers

We may disclose relevant information to service providers who assist with website hosting, technical maintenance, order administration, delivery, customer service, security, or other necessary business functions.

Information should be shared only to the extent reasonably necessary for the relevant function, subject to applicable legal requirements and appropriate safeguards.

We may also disclose information when required by law, in response to valid legal process, to protect legal rights, or to investigate suspected unlawful activity.

Service providers acting on our behalf should handle personal information consistently with their assigned functions and applicable requirements.

6. Cookies and Similar Technologies

The website may use cookies or similar technologies to support essential functions, remember preferences, maintain security, or understand website performance.

Certain technologies may be provided by third parties and may be governed by separate policies.

Depending on the website's actual configuration and your browser settings, you may be able to manage preferences or restrict some technologies. Disabling essential cookies may affect certain website functions.

Where consent is legally required for a particular technology, the applicable consent requirements should be followed.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including customer service, order administration, recordkeeping, security, and legal compliance.

The appropriate retention period depends on the type of information, the purpose for which it was collected, applicable legal requirements, and whether a dispute or unresolved customer matter exists.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable requirements.

8. Data Security

We take reasonable measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No online system or electronic transmission method can be guaranteed to be completely secure. Visitors should take appropriate precautions when communicating online and avoid sending passwords or unnecessary sensitive information through ordinary customer service channels.

If a security incident involving personal information occurs, we will take appropriate action in accordance with applicable legal requirements.

9. International Processing

Depending on the locations of our service providers and the arrangements used to support the website, information may be processed or accessed in jurisdictions other than the visitor's location.

Where cross-border data protection requirements apply, relevant transfers should be conducted in accordance with those requirements and any applicable safeguards.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to personal information, seek correction of inaccurate information, request deletion, object to certain processing, restrict particular uses, or request a copy of information in a suitable format.

You may also have rights relating to consent, marketing preferences, or complaints to a relevant data protection authority.

To submit a privacy request, contact service@omeluz.com and explain your request clearly. We may need to verify your identity or obtain additional information before acting on a request.

Valid requests will be handled within the time required by applicable law. Some information may need to be retained where a lawful exception applies.

11. Children's Privacy

Our website is not intended to encourage children to provide personal information without appropriate authorization.

If you believe that a child has submitted personal information in circumstances requiring its removal, contact us so that we can review the situation and take appropriate action consistent with applicable law.

12. Third-Party Websites

Our website may link to external websites or services. We do not control their independent privacy practices, data collection methods, or content.

Visitors should review the privacy policies of external services before providing information to them.

13. Changes to This Policy

We may revise this Privacy Policy to reflect changes in our operations, website features, data practices, or legal requirements.

The updated version will be published on this page. Where required by law, additional notice or consent will be provided before relevant changes take effect.

14. Privacy Contact

For privacy questions or requests, contact service@omeluz.com.

Please explain the nature of your request and provide only the information reasonably necessary for us to identify and review it. Our standard after-sales response and processing time is within three business days, subject to any different deadline required by applicable privacy law.