Terms of Use

Omeluz™ is owned and operated by Guangzhou Dongkai Trading Co., Ltd.

Business Address: Room 202, No. 9 Tianpingjia 2nd Lane, Tianhe District, Guangzhou | Legal Representative: Feng Jingyuan | Customer Support Email: service@omeluz.com

1. Purpose and Acceptance

These Terms of Use govern access to and use of the Omeluz™ website, including its pages, written materials, product descriptions, photographs, graphics, and other website features.

By accessing or using the website, you agree to comply with these terms and applicable law. If you do not agree with these terms, you should discontinue using the website.

These terms focus on website access, acceptable conduct, content ownership, and the responsible use of information provided through our online store. Customer order administration, delivery, returns, and refunds are addressed in our Terms of Service and the relevant store policies.

2. Permitted Website Activities

Visitors may use the website to browse available products, review published information, learn about Omeluz™, and contact customer service for lawful purposes.

You agree not to use the website in a way that violates applicable law, infringes the rights of others, or interferes with the normal operation of our online services.

Prohibited activities include:

Attempting unauthorized access to website systems or restricted areas.
Introducing malicious software or attempting to compromise website security.
Disrupting website availability or interfering with other visitors' access.
Submitting fraudulent, deceptive, or knowingly misleading information.
Impersonating another person or falsely claiming an association with another organization.
Collecting or reproducing website content through unauthorized methods.
Using the website to distribute unlawful material or facilitate prohibited conduct.

We may take reasonable measures to investigate misuse, protect website security, and maintain the integrity of our online services, subject to applicable law.

3. Product Descriptions and Website Accuracy

We aim to present product information clearly and accurately. Nevertheless, website content may require correction or updating when information changes or an error is identified.

Photographs and displayed colors may differ slightly from the actual appearance of an item because of lighting, photography conditions, or display settings. Customers should review written specifications and relevant instructions when making a selection.

Product descriptions are intended to explain the characteristics and intended applications of the items offered. They should not be interpreted as a guarantee that every product will meet every individual requirement or suit every possible application.

If material information is unclear, customers may contact our support team for clarification.

4. Intellectual Property

The Omeluz™ brand name, logo, original website text, graphics, photographs, page layouts, and other original materials may be protected by intellectual property laws.

Such materials are owned by or used with authorization from the relevant rights holders. Viewing website content does not transfer ownership of any intellectual property to a visitor.

Except where permitted by law or authorized by the relevant rights holder, you must not reproduce, republish, distribute, modify, sell, or commercially exploit protected website materials.

If you believe that material displayed on the website infringes your rights, contact service@omeluz.com with sufficient information to identify the material and explain your concern.

5. User Communications

When submitting feedback, messages, photographs, or other materials to us, you confirm that you are entitled to provide them and that doing so does not knowingly violate another person's rights.

Submissions should be accurate, relevant, and lawful. We may use information provided in a communication as reasonably necessary to respond to the inquiry, investigate a reported issue, protect our rights, or comply with legal obligations.

Personal information included in a submission will be handled in accordance with our Privacy Policy.

6. External Links

The website may contain links to third-party websites or resources for convenience or informational purposes.

We do not control every external website and cannot guarantee its content, availability, security, or privacy practices. Accessing an external website is your decision, and you should review its applicable terms and policies before using it.

A link does not necessarily indicate that Omeluz™ endorses the external website or its operator.

7. Website Availability and Security

We aim to maintain reliable website functionality but cannot guarantee uninterrupted access or the absence of every technical error.

Temporary interruptions may occur because of maintenance, security measures, technical issues, or circumstances beyond our reasonable control. We may update or modify website features when reasonably necessary.

You must not attempt to bypass security measures, access information without authorization, interfere with website functions, or introduce malicious material.

Where reasonably necessary, we may restrict access or take appropriate measures to protect website security and legitimate business interests, subject to applicable law.

8. Disclaimers and Legal Protections

Website materials are provided for general informational purposes. To the extent permitted by law, we do not guarantee that every item of information will remain unchanged or that every website feature will always be available.

Nothing in these terms excludes or limits liability, consumer rights, or remedies that cannot lawfully be excluded or limited.

If any provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.

9. Revisions

We may revise these Terms of Use to reflect changes in website functionality, content, security requirements, business operations, or applicable law.

The revised version will be published on this page. Where required by law, additional notice or consent will be provided before relevant changes take effect.